Effective Date: August 12, 2026
This Cancellation Policy explains the terms applicable to the cancellation of products, projects, orders, subscriptions, or services provided by FIRST ORIGIN NEXTGEN.
Customers may request cancellation of a service, project, order, or subscription by contacting FIRST ORIGIN NEXTGEN as soon as possible.
The cancellation request should include the customer's name, registered mobile number, order/project details, and reason for cancellation where applicable.
If a cancellation request is received before work has started and before any non-refundable expense has been incurred, the cancellation may be considered subject to the applicable Refund Policy.
Once work or service delivery has commenced, cancellation may be subject to charges for work already completed, resources used, third-party expenses, or other costs incurred for the project.
Any eligible refund will be determined after reviewing the work completed and expenses incurred.
For recurring or subscription-based services, customers should submit cancellation requests before the next billing cycle whenever possible.
Cancellation will normally become effective from the next billing period, unless otherwise agreed in writing.
No partial refund may be provided for a subscription period that has already started or for services that have already been used, delivered, or accessed.
FIRST ORIGIN NEXTGEN reserves the right to suspend or cancel services where reasonably necessary, including in cases of:
Where a cancellation qualifies for a refund, the refund will be processed according to our Refund Policy .
Any applicable refund will generally be processed through the original payment method or another suitable payment method agreed with the customer.
For services that require customer information, documents, content, approvals, credentials, or feedback, delays caused by the customer may affect the service or project timeline.
Customers can request cancellation by contacting FIRST ORIGIN NEXTGEN using the details provided below.
If you have any questions regarding this Cancellation Policy, please contact us:
Last updated: August 14, 2026
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